Guide

FAQ

Short answers from the product and the terms.

What is a manager, and what is a worker?

A manager takes your request, plans the work, and hands it down. Workers do the individual jobs. Free comes with one worker. Paid plans add managers with their own desktops, and more workers.

Do I need a card to start?

Not for the Free plan, while Free sign-up is on. Paid plans are bought later from your account.

What is the trial?

Every new account starts with a 3-day trial: 300 extra credits on top of Free's 200 a month, so you begin with 500. Trial credits you don't use stay on your account.

What are credits?

Every model call uses credits. Your plan includes a set number each month. Top-ups are £2.50 per 1,000 credits.

Which model does it use?

Hawkeye chooses for you. Each request goes to the size of model it needs, within the limits of your plan and your agent.

What is Night owl?

A queue for tasks that can wait, on Starter and above. Batch work is the provider's batch price plus 5%. A step that has to run straight away uses the standard rate (provider price plus 8%). The result is posted to your chat and, on paid plans, emailed to you.

Is my data sent to China?

No. China-hosted model APIs are blocked. Open-weight models run on a non-China host. See the security page.

Is my data shared with other accounts?

No. Your agents, memory, skills, and connections belong to your account only.

Can I change plan later?

Yes. Change plan from Account, then Billing.

Is there an SDK?

No published SDK ships with Hawkeye. Call the HTTP API with the snippets in the API guide.