Terms and conditions

Last updated 14 November 2026

1. Who we are

Hawkeye is run by BrownHawke Engineering, a business based in the United Kingdom. Brandon Brown is the owner.

Company number: {{COMPANY_NUMBER}}. Registered address: Unit 12E Cooksland Industrial Estate, Bodmin, Cornwall, PL31 2QB. Email: enquire@brownhawke.engineering.

In these terms "we", "us" and "our" mean BrownHawke Engineering. "You" means the person or business holding the account.

2. Who can use Hawkeye

• You must be 18 or over.
• You can use Hawkeye as a consumer (for yourself) or for a business. If you sign up for a business, you confirm you can bind that business to these terms.
• Some rights below apply only to consumers. We say so where that is the case.
• Paid plans are sold to customers in the United Kingdom. A payment from outside the UK is refunded in full and the plan is not started.

3. Your account

• You sign up with your name, an email address and a password. You may need to confirm the email address before your agents can chat.
• Keep your password private. You are responsible for everything done through your account. Do not share an account between people.
• Tell us at once at enquire@brownhawke.engineering if you think someone else has used your account.
• You must give us accurate details and keep them up to date.

4. The service

Hawkeye gives your account a team of AI agents.

• Managers plan work and hand it to workers. On paid plans each manager has its own desktop on a cloud computer that belongs to your account. You can watch that desktop in the app.
• Workers carry out tasks on standard cloud containers that sleep when idle.
• Routines run an agent on a schedule or when an event happens. Paid plans include a set number of routines per agent, shown in the app.
• Integrations let your agents act on your behalf in other services you connect, such as email, calendars, code hosting, messaging and websites. Agents act within the permissions you grant. You can disconnect a service at any time.
• Projects and files give your agents a shared library. Each plan has a limit on projects and storage, shown in the app.

Agents can send messages, change files, browse the web and take other actions when you ask them to or when a routine runs. You are responsible for what you ask them to do and for checking what they did. Give agents only the access they need.

Hawkeye uses third-party AI models to produce answers. Our Privacy policy explains who processes your content and where.

5. Plans

Prices are in pounds sterling. Prices shown are the total you pay.

• Free is £0/month with 200 credits and 1 worker. No card is needed. Free does not include routines or an account computer.
• Starter is £19.99/month with 1,500 credits, 1 manager, 2 workers.
• Pro is £54.99/month with 8,000 credits, 2 managers, 4 workers.
• Super is £129.99/month with 30,000 credits, 3 managers, 6 workers.
• Opulent is £299.99/month with 75,000 credits, 5 managers, 15 workers.
• Enterprise is agreed with our sales team. Agents, credits, support and any service levels are set out in that agreement. Email enquire@brownhawke.engineering.

Plan credits arrive each month. Each plan has limits on agents, routines, projects and storage, and on how long one routine run can last. The current limits are shown in the app.

Yearly plans

Pay yearly and save: Starter 10%, Pro 10%, Super 10%, Opulent 10%. A yearly plan is paid in one payment at the start of the year. Its credits still arrive monthly. The saving is measured against twelve monthly payments for the same plan. A yearly plan renews for another year unless you cancel before it ends.

Add-ons

Add-ons on any paid plan: extra manager £11.99/mo · extra worker £1.99/mo · top-ups £2.50 per 1,000 credits. Unused credits don't roll over.

• Extra managers and workers are added to your existing subscription as one line each. They are billed on the same schedule as your plan.
• When you add one part-way through a period, the part-period charge is prorated and added to your next invoice.
• When you remove one, it comes off at the end of the current period and there is no refund for the rest of that period. You can choose to remove it straight away instead, with no refund for the unused part.
• Free does not sell add-ons.

6. Credits

• Credits are the unit your agents spend. Every model call, search, image, video, audio and container minute is charged in credits.
• Usage is charged at what the provider charges us for that call plus 8%, converted to credits. Because provider prices change, the credits charged for the same task can change. The current rates are applied automatically.
• Night owl batch work is charged at the provider's batch price plus 5%. A Night owl step that has to run straight away, including a batch step that falls back, uses the standard rate above.
• Plan credits are for the current period. Unused plan credits do not roll over and are not refunded.
• Top-ups are £2.50 per 1,000 credits. Top-up credits do not expire while your account is open. They stay through plan changes and if you move to Free. They are spent after your plan credits.
• New accounts start with a 3-day trial of 300 one-off credits on top of the Free allowance. Trial credits are spent after plan credits and are not granted again. Any you have not used stay on your account after the trial ends while your account is open.
• Credits are not money. They cannot be withdrawn, transferred or exchanged for cash.
• When your credits run out, your agents stop until you top up or your next plan credits arrive. On Free they stop at zero.
• If your account spends credits unusually fast, we may briefly pause background work and tell you. Sending a message to your agent resumes it.

7. Payment

• Paid plans, add-ons and top-ups are paid by card through our payment processor. We do not store your full card number.
• Monthly plans renew each month and yearly plans renew each year until you cancel. We charge the card on file at each renewal.
• If a renewal payment fails, we retry through the payment processor. Your account keeps working for a short grace period. If payment still fails, your paid plan ends and your account moves to Free.
• If we change the price of a plan you are on, we tell you at least 30 days before it applies to you. You can change or cancel your plan before then.
• Until card payments are open on your account, nothing is charged.

8. Changing plans

• You can upgrade at any time. The price difference for the rest of the period is charged straight away and the new plan starts when that payment succeeds.
• You can move to a cheaper paid plan at any time. The unused part of what you paid is credited against your next invoice.
• You can move to Free at the end of your current period, or straight away. Moving to Free straight away ends the paid period with no refund for the unused part, except where the Refund and cancellation policy or the law says otherwise.
• If a new plan allows fewer agents than you have, the extra agents are paused, not deleted, until you choose which to keep.

9. Cancellation and refunds

You can cancel at any time from Account, then Billing. Cancellation takes effect at the end of the period you have paid for. There is no refund for the rest of that period, except as set out in the Refund and cancellation policy or where the law requires one.

Within 14 days of a purchase you can cancel it and get back what you paid, less the value of the credits and computer time you have used. Credits are valued at the price per credit you paid for that purchase, and computer time at our add-on prices, by the day. We never keep more than you paid. This applies to every customer.

Hawkeye is a digital service that starts straight away. At checkout you ask us to start before the 14-day cancellation period ends and agree that, if you cancel within those 14 days, you pay for what you have used up to then. After 14 days there is no refund, except where the law requires one. The Refund and cancellation policy explains how to ask, how we work out the amount, with examples, and how refunds are paid.

10. Fair use

Agent computers, containers and routines share resources with other customers. Plan limits are there so one account cannot crowd out others. Do not try to get around limits, run one account's work through several accounts, or use agent computers for anything other than your own agents' work. The Acceptable use policy sets out what is not allowed.

11. Suspension and ending the agreement

• We may suspend or close your account if you break these terms or the Acceptable use policy, if your use puts the service or other people at risk, or if a payment is overdue after the grace period.
• Where we reasonably can, we tell you first and explain how to put it right or appeal by email.
• We may close accounts that have not been used for a long time. We will email you before we do.
• You can close your account at any time. Closing it deletes your data as described in the Privacy policy.
• Credits are not refunded when an account is closed for breaking these terms.

12. Your content and your agents' output

• You own the content you bring to Hawkeye: messages, files, instructions, routines and what is on your agent computers.
• You give us a licence to store, copy, process and send that content to the extent needed to run the service for you, including to the AI model providers and hosting providers we use. The licence ends when the content is deleted, except for copies in backups for the retention period in the Privacy policy.
• As between you and us, you own the output your agents produce for you. We do not claim rights in it.
• You must have the right to use anything you upload or connect. Do not upload content you are not allowed to share.
• We do not use your content to train AI models.

13. AI output and your responsibility

• Answers and actions from AI agents can be wrong, incomplete, biased or out of date. They are not a person and are not professional advice.
• Check anything important before you rely on it or act on it. Do not use agent output as a substitute for legal, medical, financial or safety advice from a qualified person.
• Agents can take actions through the integrations you connect. Review what they do, set narrow permissions, and do not give an agent control of anything that could cause serious harm if it got it wrong.
• Similar prompts can produce similar output for other customers. Output may not be original or protectable.

14. Third-party services

When you connect another service, that service's own terms apply to your use of it. We are not responsible for third-party services, their availability or their changes. We may change or stop supporting an integration. Agents browse the public web as you would, and you are responsible for how they are used on other people's websites.

15. Availability

We work to keep Hawkeye available but we do not promise uninterrupted service. We may put the service into read-only maintenance, restart agent computers, or change features. There is no service level agreement except where one is written into an Enterprise contract.

16. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under the law of England and Wales.

If you are a consumer

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses. Your statutory rights under the Consumer Rights Act 2015, including the right to a service performed with reasonable care and skill, are not affected by these terms.

If you are a business

We are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you arising out of Hawkeye in any 12 month period is limited to the fees you paid us for Hawkeye in that period.

We are not responsible for loss caused by what you or your agents did on your instructions, by content you supplied, by a third-party service, or by your failure to keep a copy of data you could have kept.

17. Indemnity for business users

If you use Hawkeye for a business, you agree to compensate us for losses, costs and claims from third parties that arise from your breach of these terms or the Acceptable use policy, from content you supplied, or from actions your agents took on your instructions. This clause does not apply to consumers.

18. Changes to the service and these terms

• We may change Hawkeye, the plans and these terms. The date at the top of this page shows the current version.
• For a change that reduces what a paid plan includes, or that materially affects your rights, we email account holders at least 30 days before it takes effect. If you do not agree, you can cancel before then.
• Minor changes, clarifications and new features can take effect when published.

19. Governing law and disputes

These terms are governed by the law of England and Wales. The courts of England and Wales hear disputes. If you are a consumer in Scotland or Northern Ireland, you can also rely on the mandatory consumer protections of your home country and bring a claim in its courts.

If you have a problem, please email us first so we can try to put it right.

20. Contact

BrownHawke Engineering, Unit 12E Cooksland Industrial Estate, Bodmin, Cornwall, PL31 2QB. Email enquire@brownhawke.engineering.