Guide
Credits and billing
Plans, top-ups, and how usage is turned into credits.
Plans
Prices are in pounds sterling. Paid plans are sold to customers in the United Kingdom.
| Plan | Price | Credits a month | Team |
|---|---|---|---|
| Free | £0/month | 200 credits | 1 worker |
| Starter | £19.99/month | 1,500 credits | 1 manager, 2 workers |
| Pro | £54.99/month | 8,000 credits | 2 managers, 4 workers |
| Super | £129.99/month | 30,000 credits | 3 managers, 6 workers |
| Opulent | £299.99/month | 75,000 credits | 5 managers, 15 workers |
Yearly prices in the catalogue: Starter £215.99/year, Pro £593.99/year, Super £1403.99/year, Opulent £3239.99/year.
Pay yearly and save: Starter 10%, Pro 10%, Super 10%, Opulent 10%. A yearly plan is paid once at the start of the year. Credits still arrive monthly. It renews for another year unless you cancel first.
Add-ons on any paid plan: extra manager £11.99/mo · extra worker £1.99/mo · top-ups £2.50 per 1,000 credits. Unused credits don't roll over.
Unused plan credits do not roll over and are not refunded. Top-ups are £2.50 per 1,000 credits. Top-up credits do not expire while the account is open. They are spent after plan credits. The smallest top-up is one pack. A quantity of N is N packs.
Every new account starts with a 3-day trial: 300 extra credits on top of Free's 200 a month, so you begin with 500. Trial credits you don't use stay on your account.
How a call is charged
- Credits are the unit. Model calls, search, image, video, audio, and container minutes are charged in credits.
- A normal call is what the provider charges, plus 8%, converted to credits. The same task can cost a different number of credits when the provider changes its price.
- Night owl batch work is the provider's batch price plus 5%. A step that runs straight away uses the standard rate. See Night owl.
- Credits are not money. They cannot be withdrawn or transferred.
- When credits run out, agents stop until you top up or the next plan credits arrive. On Free they stop at zero.
Payment
Paid plans, add-ons, and top-ups are paid by card. Hawkeye does not store the full card number. You can cancel from Account, then Billing. Cancellation takes effect at the end of the period you have paid for. The refund rules, including the 14-day cancellation terms, are in the Terms and the refund policy.
Until card payments are open on your account, nothing is charged.