Hawkeye
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Data protection complaints

Last updated 12 October 2026

If you are unhappy with how we have used your personal data, tell us. We acknowledge every complaint within 30 days, look into it, and tell you the outcome. You can also complain to the Information Commissioner's Office (ICO).

1. Who we are

Hawkeye is operated by BrownHawke Engineering Ltd, registered in England and Wales, company number {{COMPANY_NUMBER}}, registered office Unit 12E Cooksland Industrial Estate, Bodmin, Cornwall, PL31 2QB, a subsidiary of Brown Hawke Holdings Limited (company number 13834590). Email enquire@brownhawke.engineering. ICO registration number: {{ICO_NUMBER}}.

2. How to complain

Tell us your name, the email address on your Hawkeye account (if you have one), what happened, and what you would like us to do. You do not need to use any particular words or form. Someone can complain for you if you authorise them in writing.

3. What happens next

  1. Acknowledgement within 30 days. We confirm we have your complaint and tell you who is handling it. In practice we aim to reply within 5 working days.
  2. Investigation. We look at what happened, check our records, and may ask you for more information. If we need to confirm your identity, we tell you why.
  3. Outcome without undue delay. We write to you with what we found, what we have done or will do, and why. If it will take longer than one month, we tell you and give you an update.
  4. Record. We keep a record of every complaint and its outcome.

4. If you are still unhappy

You can complain to the Information Commissioner's Office, the UK regulator for personal data: ico.org.uk/make-a-complaint, telephone 0303 123 1113. The ICO usually expects you to have raised the complaint with us first.

5. Your other rights

Complaints are separate from requests to access, correct, delete or export your data. See section 11 of the Privacy policy for those.